Return Policy
WHAT IS OUR RETURN POLICY?
We only accept returns for refund or credit to our store, when the returns meets the requirements and the package has been sent back within 7 days of receiving your the order.
NOTE:
We simply ask that the following conditions to be met before returning:
– the items must be in their original packaging, with the labels and hygienic protection intact.
– the items must not have been worn for use, washed or otherwise altered since receiving your order.
We reserve the right to refuse returns that do not comply with these conditions.
Refunds will be made on the merchandise, excluding the initial shipping costs.
If you prefer to get a credit to our store instead of a refund, the voucher will be available for 1 year, and you can use it on all items on our website.
Please tell us which you prefer when asking for the return.
WHAT IS THE COST OF A RETURN?
The shipping costs incurred for the return are at your expense, we do not cover them and do not refund them. It is up to you to send the package and have proof of return when sent.
HOW CAN I ASK FOR A RETURN?
> Go to your account page
> Once you have entered your username and password, select the history of your orders
> Click on the “Details” button of the order in question
> Select the products to return to us
Once your return request has been validated by us, you will receive a confirmation email and a return form to print on your account page in the “My returns” section.
All you have to do is print this return form and attach it to your package and find a place to send it back to us.
Items returned without a return form validated by us, will not be processed and will be returned to you.
WHERE SHOULD I SEND MY PACKAGE?
Your package should be sent directly to the following address:
SOPHiA
Grete Løcthes Gade 5, 15, 44
8000 Aarhus C
Denmark
WHICH SHIPPING METHOD SHOULD I CHOOSE?
We leave it to you to choose your own carrier. Please ensure that the package arrives directly at our offices and not at a Relay Point, in which case your return will unfortunately not be processed.
We advise you to keep proof of deposit of packages provided by your carrier. In case of absence of this one no refund can be made if there is a loss of parcel.
HOW LONG WILL IT TAKE TO GET MY REFUND?
Upon receipt of the goods at our offices and after confirmation of the condition of the product(s), we will refund the amount invoiced on the account used to pay the order within 15 days.
Refund does not include shipping costs
WHAT SHOULD I DO IF AN ITEM IS A FAULTY?
We hope this never happens and our customers are satisfied with all products, but if you receive a swimsuit with a manufacturing defect or damaged, we will take full responsibility for the cost of returning it and offer a different swimsuit.
